Personalization: “You & Your Pet” Portrait(Please read description carefully)
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This is a custom illustration service where we create a personalized story featuring you and your pet.
Based on your photos and ideas, we turn your moments into a warm, illustrated scene. The artwork can be made into different formats, including fridge magnets, framed prints, or art prints.
Each piece is drawn with care and created just for you, making it a meaningful keepsake or a special gift.
Because this is a custom-made product, production begins after your order is placed. All custom items are final sale.
Please make sure to leave a valid email address and phone number at checkout, as we will contact you via email.
Please have the photo(s) you would like us to illustrate ready, along with a brief description of the intended use (such as a birthday gift or anniversary gift).
Once the artwork is completed, we will email you a digital preview for confirmation. After approval, we will proceed with producing the physical product.
The creation and production process takes 1–2 weeks.
Details
• Made of durable acrylic, lightweight and sturdy
• Each magnet comes with a clear protective film on the surface
• Please peel off the film before use — the surface will look smoother, glossier, and more vibrant after removal
• Designed for everyday use and long-lasting color clarity
Shipping & Returns
Shipping
• Orders are typically processed within 2–5 business days.
• Shipping times may vary depending on your location and the shipping method selected at checkout.
• Once your order has shipped, you will receive a confirmation email with tracking information.
• Please note that delivery times are estimates and may be affected by carrier delays.
Returns & Exchanges
• We accept returns within 7 days of delivery.
• Items must be unused, in original condition, and in original packaging to be eligible for a return.
• Return shipping costs are the responsibility of the customer, unless the item arrives damaged or incorrect.
• Custom or made-to-order items are non-refundable.
Damaged or Incorrect Items
• If your item arrives damaged or you received the wrong item, please contact us within 3 days of delivery with photos, and we will be happy to assist you.
If you have any questions about shipping or returns, feel free to contact us at any time. We’re always happy to help.